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Got Questions? Let Us Know Here

Issues with the device?

The purchasing is only the start of our service, SuperBox is dedicated to providing ongoing service forever!

For frequently asked questions, you can certainly check our FAQ page;

Most importantly, our customer and technical support representatives are available at any time of the day.

Click the button below to chat with one of our customer representatives.

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Superbox: FAQ

Setting up your Superbox is straightforward:

Plug in the HDMI: Connect the HDMI cable from the Superbox to your TV.
Power On: Connect the power adapter to the device and plug it into a wall outlet, then press the power button.
Connect to Wi-Fi: Use the remote to navigate to the settings menu and select your Wi-Fi network. Enter your password to connect.
On-Screen Prompts: Follow the on-screen instructions to complete setup, such as language preferences and updates.

In just a few minutes, your Superbox will be ready for use!

You can trade your Superbox Order here: Order Tracking

Your order # and tracking information will be in your email. If you need help looking up your order information, our customer support will be able to help!

Processing Time

All orders are subject to a processing time separate from the shipping time. If a product is purchased before 5pm EST, that shipment will be processed within the same day. If an order was placed after 5:00pm EST, that shipment will be processed the next day (this does not include any weekends or holidays)

Shipping Rates & Timelines

U.S.: All orders will ship from our fulfillment center via USPS Priority Mail, with an estimated shipping time of 1-3 business days. (this does not include any weekends or holidays)

Once your order has been shipped, you will receive an email with tracking information. While most packages will arrive on time, there may be delays due to circumstances beyond our control, such as natural disasters, holidays, or weather conditions. Consequently, we do not guarantee exact delivery times; the shipping company is responsible for delivery issues.

Delivery Time:

Standard Shipping Takes 1-4 business days (this does not include any weekends or holidays), anywhere in the United States

1-Year Warranty

We provide a 1-Year Warranty on all Superbox products purchased from our site. If you encounter any issues with your streaming media player, please email info@mysuperbox.net. Our technical support team will first attempt to diagnose the issue. If necessary, you can send the unit to us. Upon receipt, we will either fix the issues and return the original unit to you, exchange your unit for another unit, or rebuild one (at our discretion). This warranty does not cover water damage, any physical damage or any issues with software. The warranty strictly covers hardware defects caused by manufacturing errors.

Post-Warranty Repairs

If your warranty period has expired, you can still send the device to us for repair at an additional cost. You can continue to enjoy the service once the device has been fixed.