Refund policy

At Superbox, we value your satisfaction and strive to ensure every purchase meets your expectations. If you are not fully satisfied with your order, we’re here to help with a smooth and transparent return and refund process.

Returns of Working Devices:

We accept returns within 30 days of receiving your order. Please contact support@mysuperbox.net to start a return request. Your return request should include your order details (order number / address / email / full name) the reason for your return, and a clear picture of the devices MACID (located either at the bottom of the physical device or the bottom of the devices box). 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to your original payment method within a few business days.

 

Returns/Exchanges of Defective Devices

If you receive a defective device or a wrong device, please contact us at support@mysuperbox.net with your order details (order number / address / email / full name) a clear picture of the devices MACID (located either at the bottom of the physical device or the bottom of the devices box) and clear photos/description of the issue. We’ll work quickly to resolve it and may issue a replacement or the customers choice to refund.

Our goal at Superbox is to ensure a worry-free shopping experience that you can trust every time.

For assistance, reach us at support@mysuperbox.net