FAQ

SuperBox Frequently Asked Questions

What do I need to use a SuperBox?
A television or display with an HDMI input, internet access, and a nearby power outlet.

Which SuperBox model should I choose?
The S7 Pro covers the essentials, the S6 Max adds storage and connectivity, and the S7 Ultra is the premium option with the most storage.

How long does setup take?
Most customers can connect the included cables, join Wi-Fi or Ethernet, and complete the on-screen setup in a few minutes.

When will my order ship?
Processing and transit times vary. Your shipping confirmation email will include tracking after the carrier label is created.

Can I return my order?
Eligible purchases may be returned within 30 days, subject to the conditions in the Refund Policy.

How do I get help with an order?
Use the Help With My Order or Contact Us page and include your order number and checkout email.

Are accessories compatible with every device?
Compatibility depends on the accessory and device. Review the product page or contact support before ordering when unsure.

Where can I find store policies?
Privacy, Terms of Service, Shipping, and Refund policies are linked in the footer.

SUPERBOX SUPPORT

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01Getting started 02Orders & delivery 03Returns & support 04Products & accessories

Getting started

What do I need to use a SuperBox?＋

A television or display with an HDMI input, an internet connection, and a nearby power outlet.

How long does setup take?＋

Setup is designed to be straightforward: connect the included cables, join Wi-Fi or Ethernet, then follow the on-screen prompts. Timing varies by network and configuration.

Can I use a wired internet connection?＋

Supported SuperBox devices include an Ethernet connection for customers who prefer a wired network setup.

Will SuperBox work with any television?＋

Your television or display needs a compatible HDMI input. Available picture quality also depends on the television, connection, and content source.

Orders & delivery

When will my order ship?＋

Processing and transit times vary. A shipping confirmation is sent after the carrier label is created.

How do I track my order?＋

Use the tracking link in your shipping confirmation or visit Track My Order.

Can I change an order after placing it?＋

Contact us as soon as possible with your order number and checkout email. Changes cannot be guaranteed after processing begins.

What should I do if tracking has not updated?＋

Carrier scans can take time to appear. If the status remains unchanged, use Help With My Order and include your order details.

Returns & support

Can I return my order?＋

Eligible purchases may be returned within the timeframe and conditions stated in the Refund Policy.

How do I start a return?＋

Use Help With My Order or Contact Us. Include your order number and checkout email so the request can be reviewed.

What if my order arrives damaged?＋

Contact support promptly with your order number and clear photos of the packaging and item so the team can review the issue.

Where can I find warranty information?＋

Coverage depends on the product and order documentation. Contact support with your order number for questions about your purchase.

Products & accessories

Which SuperBox model should I choose?＋

The S7 Pro offers 32GB storage, the S6 Max offers 64GB, and the S7 Ultra offers 128GB. Visit the Devices collection for a side-by-side overview.

Are accessories compatible with every device?＋

Compatibility depends on the accessory and device. Review the individual product page or contact support before ordering if you are unsure.

What comes with a device bundle?＋

The included gifts are shown directly beside each bundle option on the product page. Review that selection before adding it to your cart.

Where can I find technical specifications?＋

Each device product page includes description and specifications sections, with jump links near the top of the page.

STILL NEED HELP?

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